MyMozaic - Member Profile - Amanda Thompson

Personal Information

First Name Amanda
Last Name Thompson
Gender Female
City Ringgold
State Virginia
Zip Code 24586

Academics

School

Danville Community College
Level College
Graduation Year 2021
Education History • George Washington High School 2003-2006
• Danville Community College 2007-2009
• American National College University 2010-2011
• Sullivan and Cogliano Training Center 20012-2013
• Danville Community College 2014-Present
Additional Info Nationally Certified as a Medical Office Assistant 11/2013

Professional

Employment History Rack Room Shoes- Assistant Manager October 2018-Present Danville, VA
• Assist customers with selection and purchase of shoes
• Interview potential candidates
• Provide a high level of sales and customer services
• Responsible for setting up inventory and completing inventory
• Check store app for ship-to-home items: find shoe, print label, and package to be delivered
• Update knowledge of regular, sale, and promotional prices

• Scan shoes, socks, and accessories and receive payment by cash, check, credit cards, or automatic debits
• Assist Store Manager in the overall operations, maintenance, and morale of the store with an ongoing commitment to the development of all associates
• Coordinate store operations priorities to accomplish sales and profit goals as written by Store Manager
• Meet company sales productivity standards and other sales standards set forth by Store Manager
• Communicate product knowledge when helping customers
• Open and close store according to schedule
• Count money with Tellermate machine
• Complete necessary paperwork for opening/closing
• Sweep/Vacuum floors, Clean mirrors, and recovering store
• Manage the Sales Associate by giving tasks
• Provide customers with refunds or exchanges
• Move shoes according to allotment
• Scanning merchandise to be received, case and detail scan packages
• Scanning merchandise to be shipped
• Create labels as needed
• Sending necessary paperwork to appropriate personnel
• Check emails and apps

Goodwill/Career Center- Intern/Volunteer May 2017-Present (on-call) Danville, VA
• Follow safety policies and procedures

• Assist individuals in job searches, designing resume/cover letters and completing employment applications
• Provides individuals basic computer skills instruction to enable them to conduct online job searches and create job search materials
• Supervise individual’s activity to ensure appropriate use of computers, office equipment, and other resources.
• Close Career Center at designated time

FYF Counseling Service- Office Manager August 2016-May 2019 Danville, VA
• Answer phone, check e-mail messages daily, send and receive faxes as needed
• Take messages and communicate message to the appropriate personnel
• Prepare paperwork for new hires
• Conduct orientation for new staff
• Create, maintain, and update client and employee files
• Type and maintain all correspondence assigned by Clinicians/Counselors and Administrators
• Establish and monitor procedures for record keeping
• Set up rooms for meetings and attend trainings
• Develop informational flyers and pamphlets
• Print billing/complete and send to appropriate personnel
• Check Medicaid website monthly to confirm insurance for clients
• Confirm what insurance carrier client has
• Screen and call applicants to schedule interviews
• Mail backgrounds and other materials out to post office
• Send monthly reports to appropriate personnel
• Create, Maintain, and update all databases and other correspondence
• Interact with clients as needed
• Participate in different activities with children such as interventions, parties, etc.
• Assist clients as needed
• Assist counselors as needed

• Contact insurance carriers to check credentialing for providers
• Manage petty cash
• Collect co-pay for Outpatient if needed.
• Order supplies and equipment as needed
• Maintain upkeep of office; cleaning and replenish supplies as needed
• Responsible for scheduling meetings as needed
• Contact Corporate office as needed
• Keep up with the insurance as they change
• Ensure security of data
• Ensure guidelines of HIPAA are followed
• Complete and fax all needed information to carriers

Biscuitville- Front-End Cashier March 2016-August 2016 Danville, VA
• Take guests orders
• Take payment by cash or automatic debits
• Assist others at their station as needed
• Clean lobby and surrounding areas
• Issue change and receipts due to guests

Save-a-Lot Grocery- Key-holder Clerk/ Front-End Supervisor March 2014- June 2016 Danville, VA
• Count down tills and count money
• Check in vendors
• Issue returns
• Go to bank and post office as needed

• Putting up signs and tags for items in store
• Stock items according to allotment
• Change prices and create signs or tags for items
• Open and close store according to schedule
• Scan items and receive payment by cash, check, credit cards, or automatic debits
• Issue receipts and change due to customers
• Bag customers groceries
• Clean lobby and surrounding areas
• Condition store by putting items back and pulling cardboard off shelves

Stratford Rehab-Intern/Volunteer September 2013- April 2014 Danville, VA
• Helped Activity Director with group activities

• Updated calendar with activities for month, updating and deleting files
• Assisted Activity Director with any administration duties as assigned

Olive Garden-Server/ Food Production May 2013-February 2014 Danville, VA
• Greeted guests, took orders, refilled drinks and other items on menu
• Took payments by cash or automatic debits or credits
• Pre-bussed tables and cleaning area
• Responsible for preparing salads
• Prep desserts as needed
• Clean area
• Refill salad bar as needed

Burger King- Team Member May 2013- September 2013 Danville, VA
• Prepare guests food accordingly
• Verify the accuracy of guests’ orders

• Follow BK uniform and grooming standards and policies
• Perform duties at multiple workstations
• Maintain cleanliness of restrooms, dining room, and outside parking lot
• Clean kitchen, counters, food prep areas, and utensils
• Communicate positively with guests, peers, and managers

Piggly Wiggly- Cashier February 2013-May 2013 Danville, VA
• Scanned items and received payment by cash, check, credit cards, or automatic debits
• Issued receipts and change due to customers
• Stocked shelves according to allotment
• Clean lobby and surrounding area

Dollar Mart- Stocker February 2010- March 2010 Danville, VA
• Maintain cleanliness of stock area
• Accept deliveries from truck
• Unload merchandise
• Stock shelves
• Replenish inventory
• Replace damaged or missing products
• Work with owner to fill orders
• Clean bathroom and store area
• Stock drink machines

Telvista- Customer Service Rep. January 2009- July 2009 Danville, VA
• Gained strong customer service skills by answering billing inquiries and questions related to their service

• Access account files, take, and process orders
• Enter alpha and numeric data via computer keyboard into an automated system accurately
• Explain products, services, options, and related charges clearly and concisely
• Strengthened decision making and problem-solving skills by making any necessary changes to the account if needed

Libby Hill Seafood- Cashier August 2007- December 2009 Danville, VA
• Greet guest
• Take guest order by phone, take-out, or drive-thru
• Receive payment by cash, credits, or debits
• Present change and receipts to guest
• Prepare orders and bag them

• Make necessary drinks
• Give necessary condiments and drinks
• Stock area according to items needed
• Clean dining area, restrooms, and parking lot

Community Service

Additional Info I have volunteered @ The Goodwill which is on resume. Also have volunteered at some sites for school for two years.

Amanda Thompson

Join MyMozaic and access Amanda's full profile.

Personal Information

Academics

Professional

Community Service